Digital technology is no longer a support to a company’s activities. It is at the heart of its business. This change implies the creation of new tools, the development of new functionalities and the taking into account of the new uses of its customers. However, a company does not always have the means to respond to these demands while preserving the safety, performance and compliance of the existing system.It is therefore a delicate equation. To meet this challenge, many companies turn to Application Maintenance , i.e. outsourcing their software solutions to a third-party service provider. He ensures that the software works properly, that errors reported by users are corrected, and that updates are made.

Application Maintenance offers multiple advantages. It allows us to better respond to users’ expectations. They expect a lot from their company’s applications in terms of ergonomics and functionality.This is a real challenge for the Chief Information Officer of a company. Application Maintenance makes it possible. At Softcom, the service provider are organized in an agile manner, capable of evaluating and prioritizing the needs expressed by the users. Application Maintenance also allows the company to better understand its information system and to control its evolution. But the more important applications become in the activity of a SME, the more important it is to control the associated risks (security, operational, data). Application Maintenance helps to control these risks by focusing on strengthening the robustness, performance and security of applications.

For IT managers, it is increasingly difficult to maintain all the skills needed to develop and maintain applications. This requires the hunting of specialized profiles. By delegating specialization to its service provider, the IT-team can focus on more generalist profiles that are more sensitive to business issues.In addition, Application Maintenance helps to relieve teams of low value-added tasks and thus redeploy them to new developments. Application Maintenance is a mature activity, with efficients processes. The customer thus gains in efficiency, simplicity and quality.