IT is the concerns of all companies, public administrations and cantonal governments. In order to reduce their operating costs, these players opt for the partial or complete outsourcing of their IT processes.They hope to save money and allocate this additional budget to the smooth running of the company. That’s fine, but where should you outsource to, as there are several models? First, there is offshore, which consists in choosing a provider based in a distant country such as China or India. There is also nearshore, where the provider is located in a country close to the company.However, these two options are not always the best sources of savings.

Why ?

The company that outsources its services abroad should not underestimate the elements related to productivity, training, quality, additional supervision needs and protection of its interests.In addition, the lack of skills and business knowledge of the offshore and nearshore resource directly impacts the customer experience and the operational efficiency of a company. This is particularly critical to the successful management of IT projects. The reason is simple.